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Department of Housing and Urban Development logo
National Servicing Center (External)   

Welcome to the U.S. Department of Housing and Urban Development’s Survey of HUD/FHA Customer Satisfaction. We thank you in advance for your participation!

You recently contacted the Federal Housing Administration's FHA Resource Center either by telephone (1-800-CALLFHA) or by email (answers@hud.gov). During that contact your call/email was escalated to a HUD Office in order to provide additional information or policy clarification on your question. The questions contained in this survey are specific to your experience with the HUD Office or HUD staff person to whom you were escalated.

Responding to this survey is voluntary, completely anonymous and should take less than three minutes to complete. No personal information is collected or maintained in conjunction with your response to this survey. HUD obtained approval to conduct this survey from the Office of Management and Budget under control number 3090-0321. That authority expires on 10/31/2022. HUD may not collect this information, and you are not required to respond, after that expiration date.

The results of this survey will be used to help evaluate the customer service performance and level of service provided to industry and consumer clients seeking information on Federal Housing Administration programs. Your responses, in combination with those of other clients, will help HUD to determine the effectiveness of this critical information resource and their ability to meet the expectations o

A red asterisk (*) indicates a required field.

Please rate your satisfaction with the accuracy of information you received from the National Servicing Center contracting staff. *
I am satisfied with the service I received from the National Servicing Center contracting staff. *
My need was addressed.
It was easy to complete what I needed to do.
It took a reasonable amount of time to do what I needed to do.
Employees I interacted with were helpful.
This interaction increased my trust in the National Servicing Center.
I was treated fairly.