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DCSA NBIS eAPP Survey for Applicants: Customer Experience Feedback

We value your feedback! Please take a few minutes to let us know about your experience navigating the background investigation process and what improvements could be made. Thank you!
How easy was it to access NBIS eAPP to complete your form (i.e. login, set up password, etc.)?
Ease
Did you encounter any of the following errors or issues while completing your form? (Select all that apply)
I understand DCSA’s role as the primary Investigative Service Provider for the Federal Government.
Based on my interactions with the federal background investigation process thus far, I trust DCSA to deliver on their mission to provide a trusted workforce for the American public.
If thumbs-up, what did DCSA do well in this interaction? (Select all that apply)
Select all that apply
If thumbs down, where can DCSA improve?
Select all that apply
What is your affiliation for the position/security clearance you are applying for?
Burden Estimate: Public reporting for this survey is estimated to be approximately 2 minutes per response. All responses to this survey are voluntary. The public reporting burden for this collection of information [0704-0595] is estimated to 2 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering, and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding the burden estimate or burden reduction suggestions to the DCSA at stepheny.l.fanning.civ@mail.mil. Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number.

An official form of the United States government. Provided by Touchpoints
OMB Approval #0704-0595 · Expiration Date 06/30/2027