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Organization logo USDA Animal and Plant Health Inspection Service (APHIS) - Customer Experience Survey

The purpose of this survey is to gain insight into how to enhance USDA-APHIS's online presence and service to our Nation. Survey insights will be used to inform improvements to the APHIS website. Participation is voluntary and all responses are confidential. This survey will take around 4 minutes to complete. *Denotes required question

I am satisfied with the service I received from this website.*
I am satisfied with the service I received from this website.*
Today's web experience increased my trust in Animal and Plant Health Inspection Service (APHIS).*
Today's web experience increased my trust in Animal and Plant Health Inspection Service (APHIS).*
I was able to find the information I needed on this website.*
I was able to find the information I needed on this website.*
The information on this website was easy to understand.*
The information on this website was easy to understand.*
It took a reasonable amount of time to complete what I needed to do on this website.*
It took a reasonable amount of time to complete what I needed to do on this website.*
I understand the purpose of the information presented to me on this website.*
I understand the purpose of the information presented to me on this website.*
If I contacted a USDA employee using information on this website, the employee I interacted with was helpful.
If I contacted a USDA employee using information on this website, the employee I interacted with was helpful.
2500 characters allowed
How do you describe your race? (Choose all that apply)
How do you describe your race? (Choose all that apply)
Do you describe yourself as Hispanic or Latino?
Do you describe yourself as Hispanic or Latino?
Are you a USDA Employee?
Are you a USDA Employee?
Did any of the following impact your ability to use the website today? (Choose all that apply)
Did any of the following impact your ability to use the website today? (Choose all that apply)
Do you receive USDA benefits to help care for a dependent?
Do you receive USDA benefits to help care for a dependent?
Which of the following do you identify with? (Choose all that apply)
Which of the following do you identify with? (Choose all that apply)

According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0503-0024. The time required to complete this information collection is estimated to average 4 minutes per response, including the time for reviewing instructions and completing the collection of information.
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OMB Approval #0503-0024 · Expiration Date 04/30/2023