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NPS.gov CX Survey 2024

NPS.gov is an essential part of our visitor’s experience. Key information and links for you to find deeper content about the countless opportunities to explore National Parks can be found here. We value your feedback. Please take a few minutes to let us know what you think about NPS.gov overall, what content you use the most, and what you'd like to see in the future. Paperwork Reduction Act: A Federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with an information collection subject to the requirements of the Paperwork Reduction Act of 1995 unless the information collection has a currently valid OMB Control Number. The approved OMB Control Number for this survey is 1090-0012 (expiration 02/27/2027). Without this approval, we could not conduct this survey.

A red asterisk (*) indicates a required field.

Did navigating NPS.gov today increase your trust in the National Park Service? 
*
What about this interaction made the difference?
Select all that apply
What could have been better?
Select all that apply
Why did you visit NPS.gov today?
select all that apply
How much do you agree or disagree with the following statements about the content you read on NPS.gov? "I understood what I was reading."
"The text was easy to read."
"The text was the right length."
"The content provided all the answers I needed."
"I learned something new."
"The photo quality was appropriate and/or complemented the writing."
"I view the NPS as an authoritative source for information."
"I would come back to NPS.gov to learn more about a topic."
What types of content would you like to see more of?
select all that apply
If you used the NPS.gov search function during your visit, how satisfied were you with the results?
select one
How often do you visit national parks in person?
choose one
What do you rely on most for NPS and park-related information?
choose one
How old are you?
choose one
500 characters allowed
Burden Estimate: Public reporting for this survey is estimated to be approximately 5 minutes per response. All responses to this survey are voluntary. Send comments regarding this burden estimate or any other aspect of this survey, including suggestions for reducing this burden to DOI/NPS at phadrea_ponds@nps.gov.

An official form of the United States government. Provided by Touchpoints
OMB Approval #1090-0012 · Expiration Date 02/27/2027